Last Updated: September 11, 2026
Cancellation & Refund Policy
At Roamigo Tourism, we understand that travel plans can change. Our cancellation and refund terms are designed to explain how cancellations, changes and refunds are handled for travel services booked through us.
Because Roamigo Tourism coordinates services from different travel suppliers, the applicable cancellation terms may vary depending on the booking.
1. Cancellation Request
Customers wishing to cancel a booking should contact Roamigo Tourism as soon as possible.
Cancellation requests should be made through our official contact channels:
Phone: +91 77779 46751
Email: roamigotourisms@gmail.com
The date and time on which Roamigo Tourism receives the cancellation request may be considered the cancellation date, subject to applicable supplier rules.
2. Cancellation Charges
Cancellation charges depend on the terms and conditions of the individual travel suppliers involved in the booking.
These may include:
- Hotel cancellation charges
- Airline cancellation charges
- Transportation cancellation charges
- Activity or sightseeing cancellation charges
- Visa or documentation charges
- Supplier service charges
- Non-refundable booking amounts
- Applicable taxes or other charges
The exact cancellation amount applicable to a booking will depend on the confirmed itinerary and supplier policies.
3. Non-Refundable Services
Certain travel services may be completely or partially non-refundable.
These may include, depending on the booking:
- Promotional hotel rates
- Special package rates
- Non-refundable hotel bookings
- Airline tickets
- Visa fees
- Certain activities
- Special event tickets
- Advance payments made to suppliers
- Other services specifically identified as non-refundable
Where a service is non-refundable, the applicable amount may not be recoverable even if the customer cancels the booking.
4. Refunds
Where a refund is available after cancellation, Roamigo Tourism will process the refundable amount after receiving or confirming the applicable refund from the relevant supplier.
Refunds may be subject to supplier processing timelines and applicable deductions.
The amount refunded to the customer will generally be the amount actually refundable after applicable cancellation charges and other permitted deductions.
5. Supplier Delays in Refunds
Where a supplier, airline, hotel or other service provider takes time to process a refund, Roamigo Tourism may need to wait for the supplier to release the refundable amount before completing the corresponding customer refund.
Refund timelines can therefore vary depending on the supplier and payment method.
6. Changes to Bookings
Changes to confirmed bookings may be treated separately from cancellations.
A change may result in:
- Fare differences
- Hotel rate differences
- Supplier amendment charges
- Transportation charges
- Date-change charges
- Other applicable fees
All changes are subject to availability and supplier conditions.
7. Flight Cancellation or Schedule Changes
Airline cancellations, delays or schedule changes are subject to the airline’s applicable rules.
Where an airline cancels or changes a flight, Roamigo Tourism may assist the customer with available alternatives or refund procedures, subject to the airline’s policies.
Any refund received will be handled according to the applicable airline and booking conditions.
8. Hotel Cancellation
Hotel cancellation policies vary according to the property, rate type and booking conditions.
Some hotel bookings may allow free cancellation until a specified deadline, while others may carry cancellation charges or be completely non-refundable.
The applicable hotel cancellation terms will be communicated as part of the booking information where available.
9. No-Show
If a traveller does not arrive for a confirmed booking without cancelling it within the applicable cancellation period, the booking may be treated as a no-show.
No-show charges may apply according to the relevant supplier’s policy, and some bookings may become fully non-refundable.
10. Early Departure
If a customer chooses to shorten their trip after the travel has started, any refund will depend on the applicable hotel, airline, transportation and other supplier policies.
Unused services are not automatically refundable.
11. Activities and Excursions
Cancellation and refund terms for activities and excursions depend on the individual activity provider.
Weather-related cancellations or operational cancellations may be handled according to the provider’s own policy.
12. Force Majeure
In circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, political disturbances, border closures, pandemics, civil unrest or other force majeure events, cancellation and refund arrangements will depend on the policies of the affected suppliers.
Roamigo Tourism will make reasonable efforts to assist customers with available alternatives or refund procedures.
13. Visa and Documentation Fees
Visa fees, government charges, documentation charges and similar third-party fees may be non-refundable once submitted or processed.
Roamigo Tourism does not guarantee visa approval.
14. Refund Method
Where a refund is approved, it may generally be returned through the applicable payment method or another mutually agreed method, subject to payment-provider and banking procedures.
Any applicable bank, payment gateway or transaction charges may be deducted where permitted.
15. Special Package Conditions
Certain tour packages or promotional offers may have specific cancellation and refund conditions.
Where special conditions apply, those conditions will take precedence over the general cancellation terms for that particular booking, to the extent permitted by applicable law.
16. How to Request Cancellation
To request cancellation, please contact:
Roamigo Tourism
Phone: +91 77779 46751
Email: roamigotourisms@gmail.com
Please include your booking details and the reason for cancellation where relevant.
Our team will review the booking and inform you of the applicable cancellation charges and refundable amount.
17. Policy Updates
Roamigo Tourism may update this Cancellation & Refund Policy from time to time.
The latest version will be published on this page with the updated date.
Contact Roamigo Tourism
Roamigo Tourism
Shop No. 18, Samrajay Shopping Center,
Mahadev Nagar Road, Vastral,
Ahmedabad – 382418, Gujarat, India
Phone: +91 77779 46751
Email: roamigotourisms@gmail.com
Mon – Sat: 10:00 AM – 7:00 PM